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Job Title Senior Teleservices Executive
Reference Code MC-0315/2021
Job Summary
Our client, a Reputable Bank, is looking for high caliber candidate for the position. - HKSI1, 4 - Fluent Putonghua - Teleservices
Job Description
Responsibilities: - Deliver quality services to customers of “Cross-boundary Wealth Management Connect” through inbound and outbound calls in order to achieve business targets - Identify existing and prospective customers’ financial needs, including both products and services - Execute telephone stock trading, foreign exchange margin, futures and investment-linked products trading instructions - Propose resolutions and ensure formulations are in line with the overall business strategic goals, particularly optimize the retention of existing customers - Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies - Address customer feedback / complaints professionally
Job Requirment
Requirements: - Degree or above - Possess qualifications in HKSI - With qualifications in IIQE is an added advantage - At least 2 years of relevant working experience in banking / financial institution and hotline customer services experience - Good command of English and Chinese in both verbal and written - Proficient in Putonghua is a definite advantage - Independent, self-motivated, customer-centric and able to work under pressure - Possess hands-on PC skills in using MS Office applications and Chinese inputs - May required on-shift duty as needed - Candidate with less experience will be considered as Teleservices Executive
Application Detail
Interested parties, please send your CV (in MS Word format) with availability, current & expected salary and contact phone number to [email protected] with a copy to [email protected] *All personal information collected will be treated in strict confidence and used for recruitment purpose only.
Post Date (YYYY/MM/DD) 2021/11/17
Remark
 
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